Shipping & Returns
Shipping is free for the majority of our products! Certain products may incur a shipping surcharge, but this will be clearly noted in the product description. At this time, we are only shipping within the contiguous U.S. We apologize, but we cannot ship to P.O. Boxes or APO addresses, Alaska or Hawaii. Orders usually ship within 2 weeks, unless otherwise indicated in product description. Please contact us for expedited shipping (if available).
Products that ship via Motor Freight: Carriers usually schedule deliveries Monday through Friday between 9:00 AM and 5:00 PM. When your product arrives in your local area the motor freight company will call you for a scheduled delivery location and time so you are there to sign for the delivery. You should obtain the freight company's phone number in case you need to change the delivery time or you may be charged for the first attempt to deliver if no one is there to accept delivery.
Standard freight delivery only provides curbside delivery. You will be required to provide the extra man power or a loading dock for anything other than curbside delivery. Additional delivery charges may be incurred if you require special services such as lift-gate, inside delivery, etc. When the motor freight company calls to arrange a delivery time and location, specify any special services you will require of them and confirm the charges you will incur.
The carrier will require that you accept and sign for the shipment. Before you sign for receipt of your product(s) please carefully inspect each package for damage of goods inside. If you discover any damage, you may refuse the shipment but please note damages on the delivery receipt whether you accept the shipment or not. Report damages to us as soon as possible.
If you have any questions about motor freight shipments, please do not hesitate to contact us [email protected]
Custom orders are made specifically for you by the artisan, and your credit card will be charged at the time you place your order. Custom orders are non-refundable, unless defective or damaged.
Purchases may be returned within 30 days of the date you received the order, unused and in original condition and packaging, for a refund, minus a 20% restocking fee. The customer is responsible for shipping charges to and from. During free shipping promotions, the actual shipping costs will be deducted from refund. Please contact us for a RETURN AUTHORIZATION NUMBER. Returns will not be accepted without this number.
**Custom orders that are made especially for you and shipped directly from the artisan are non-refundable, unless defective.
**Personalized items are not returnable.
**Damage During Shipping
Damage should be noted with the freight carrier if possible. Please do not use item and keep it with all packaging materials and box for inspection. Notify us the same day if possible. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date.
Exchanges may be made within 30 days of your receipt of the original order provided we have the desired item(s) in stock. However, to ensure availability of the item you would like to exchange for, it is best to place a new order for the item online and return the original item for credit back to your account -- we cannot "hold" items in anticipation of a return. Re-shipping charges will be applied to the payment method on file in the case of exchanges.
Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available, a store credit will be issued and the information will be emailed to the email address on file for the original order.
Gifts may be returned for store credit or credited back to purchaser's credit card within 30 days of the date you received the order. If you would like a store credit please include your email address with the return as this is where your store credit information will be sent. We cannot send store credit information through the postal service. We cannot issue a refund to the gift recipient. Please include a copy of the original packing slip with your return -- without that information we cannot process your store credit.
IMPORTANT INFORMATION, PLEASE READ
Please include a copy of the original sales receipt with your return.
Please circle the items that you are returning, and note for us if you would like an exchange or credit.
Returns may only be credited back to the card used to make the original purchase.
Returns and/or exchanges are processed within 14 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.
NOTE: It is always best to send your package back in a manner that is trackable and insurable (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.